Contact Us
Last Updated: August 30, 2026
Thank you for visiting Sontsion. If you have a question about a product, order, payment, delivery, return, refund, or other store-related matter, please contact us using the information below.
Contact Information
Store Name
Sontsion
Website
https://www.sontsion.com/
Email
hello@sontsion.com
Phone
+44 7116 716989
Business Address
20 Panama Rd, Burton-on-Trent, DE13 0SQ, United Kingdom
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed
How to Contact Us
Email is the recommended way to contact us about an existing order or a request that may require us to review order details, photographs, tracking information, or other supporting information.
You may also contact us by telephone during our customer support hours.
We aim to respond to customer inquiries within 1–2 business days. Response times may occasionally be longer during holidays, periods of unusually high inquiry volume, or when additional review is required.
Order and Delivery Support
When contacting us about an existing order, please include your order number and the email address used during checkout so that we can locate the order more efficiently.
If your inquiry concerns delivery, you may also include the applicable tracking number and a brief description of the issue.
Returns and Refunds
Please contact us before sending any item back.
We will review the return request, confirm whether the item is eligible under our Return & Refund Policy, and provide the applicable return instructions.
Although our business address and return address are currently the same, customers should not send an unsolicited or unauthorized return because this may delay identification and processing of the package.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, incorrect, or otherwise different from what you ordered, please contact us promptly with your order number and a clear description of the issue.
Where reasonably necessary, we may ask for photographs or other information that helps us review the issue and determine the appropriate resolution.
Payment Questions
If you have a question about a payment, refund, duplicate charge, or other payment-related issue, please contact us at hello@sontsion.com.
For your security, never send a complete payment card number, card security code, banking password, authentication code, or other unnecessary sensitive payment information by email.
Privacy Requests
Privacy-related requests may also be submitted to hello@sontsion.com. Please provide enough information for us to understand and respond to your request without including unnecessary sensitive personal information.