Privacy policy
Last Updated: August 30, 2026
This Privacy Policy explains how Sontsion collects, uses, discloses, and otherwise processes personal information when you visit https://www.sontsion.com/, place an order, communicate with us, or otherwise interact with our online store.
Sontsion is the store name used for this independently operated online retail business based in the United Kingdom.
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the information provided at the end of this policy.
Personal Information We Collect
The personal information we collect depends on how you interact with our store and may include:
- Contact Information: your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
- Order Information: products ordered, quantities, variants, order history, delivery details, order status, returns, refunds, and related transaction information.
- Payment Information: payment method, payment status, transaction information, and related details processed through Shopify and applicable payment providers. Sontsion does not directly store complete payment card numbers submitted through checkout.
- Customer Support Information: messages, order numbers, photographs, attachments, and other information you provide when contacting us about a product, payment, delivery, return, refund, privacy request, or other support matter.
- Device and Usage Information: IP address, browser type, device information, operating system, referring pages, pages viewed, interactions with our website, shopping activity, and other technical information generated when you use our store.
- Marketing and Preference Information: subscription status, marketing preferences, campaign interactions, and opt-out information where applicable.
How We Collect Personal Information
We may collect personal information directly from you when you place an order, enter information during checkout, communicate with us, subscribe to applicable communications, or otherwise provide information through our store.
We may also receive information automatically through our website or from service providers involved in operating the store, including Shopify, payment providers, shipping carriers, fraud-prevention services, and analytics or advertising services where those services are enabled.
How We Use Personal Information
We may use personal information for purposes including:
- Providing, maintaining, and operating our online store.
- Processing, verifying, fulfilling, and delivering orders.
- Processing payments, returns, refunds, and related customer requests.
- Communicating with customers about orders, delivery, support, returns, refunds, and other service matters.
- Detecting, investigating, and helping prevent fraud, unauthorized transactions, abuse, or other harmful activity.
- Maintaining the security, performance, and functionality of our website.
- Complying with applicable legal, tax, accounting, regulatory, and recordkeeping obligations.
- Understanding website usage and performance where analytics services are enabled.
- Measuring advertising or campaign performance where advertising technologies are enabled and permitted by applicable law.
- Sending marketing communications where permitted by law and where the required consent or other lawful basis applies.
Legal Bases for Processing
Where applicable data protection law requires a legal basis for processing personal information, we may rely on one or more of the following:
- Contract: where processing is necessary to provide products, process an order, arrange delivery, process a return or refund, or take requested steps before entering into a transaction.
- Legal Obligation: where processing is necessary to comply with applicable legal, tax, accounting, regulatory, or other obligations.
- Legitimate Interests: where processing is reasonably necessary to operate and protect our business, prevent fraud, improve our services, maintain security, or respond to customer inquiries, provided those interests are not overridden by applicable individual rights.
- Consent: where consent is required for activities such as certain marketing communications, analytics technologies, or advertising technologies.
How We Share Personal Information
We may share personal information with service providers and other parties where reasonably necessary to operate our store, process transactions, deliver orders, provide customer support, protect our business, or comply with applicable law.
These parties may include:
- Shopify, which provides our ecommerce platform, checkout, hosting, store-management, and related services.
- Payment processors, banks, digital wallets, installment providers, and other applicable payment service providers.
- Shipping carriers, delivery providers, and applicable fulfillment service providers.
- Fraud-prevention, transaction-verification, security, and risk-management providers.
- Customer service, technical, hosting, and operational service providers where used.
- Analytics and advertising platforms, including Google or Pinterest services, where those services are enabled.
- Professional advisers, government authorities, regulators, courts, or other parties where disclosure is reasonably necessary or legally required.
We do not disclose personal information to unrelated third parties simply for them to use for their own independent purposes unless permitted by applicable law and appropriately disclosed.
Shopify
Our online store is operated using Shopify.
Shopify may process personal information in connection with hosting our store, providing checkout and customer account functions, processing orders, maintaining security, operating ecommerce infrastructure, and providing related services.
Shopify may process information in accordance with its own privacy documentation and applicable contractual arrangements with merchants.
Payment Providers
Payments are processed through Shopify and the applicable payment providers presented during checkout.
Payment providers may receive information necessary to authorize, authenticate, process, review, prevent fraud relating to, and refund a transaction.
Sontsion does not directly store complete payment card numbers entered through the checkout process.
Shipping and Delivery Providers
We may provide information to carriers and service providers involved in processing or delivering an order.
This information may include your name, delivery address, telephone number, email address, order information, and other information reasonably necessary for delivery, tracking, customs processing where applicable, or resolving a delivery issue.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate essential store functions, maintain shopping carts and checkout sessions, remember preferences, protect the website, understand website activity, and support analytics or advertising features where enabled.
Some cookies and technologies are necessary for the operation of the website. Other analytics or advertising technologies may be optional and may require consent depending on the customer's location and applicable law.
Where a cookie or privacy preference control is made available through our website, customers may use that control to manage applicable optional privacy choices.
Customers may also be able to manage or delete certain cookies through their browser settings. Disabling some cookies may affect website functionality.
Analytics and Advertising
Where enabled, we may use services such as Google Analytics, Google Ads, Pinterest, or similar technologies to understand website activity, measure campaign performance, and improve our marketing.
Information processed through these technologies may include device information, cookie or similar identifiers, browsing activity, product or page interactions, and advertising or campaign events.
Optional analytics and advertising technologies are used subject to applicable consent and privacy requirements.
Pinterest Advertising
If Pinterest advertising services, including the Pinterest Tag, are enabled on our store, information about visits, devices, and interactions with our website may be shared with Pinterest and applicable service providers for purposes such as campaign measurement, audience creation, and advertising personalization, subject to applicable law and consent requirements.
Where applicable, customers may manage relevant advertising preferences through Pinterest account settings, applicable privacy controls, or privacy choices made available through our website.
Google Advertising and Analytics
If Google Analytics, Google Ads, or related Google services are enabled, information about website activity, devices, interactions, and advertising events may be processed by Google for analytics, attribution, advertising measurement, and related purposes, subject to applicable law and consent requirements.
Marketing Communications
Where permitted by applicable law, we may send marketing communications to customers who have subscribed or where another lawful basis permits us to do so.
Marketing emails, when sent, include an unsubscribe option. You may also contact us at hello@sontsion.com to request that we stop sending applicable marketing communications.
Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications that are necessary for an existing order or customer request.
International Processing and Transfers
Sontsion is based in the United Kingdom, while Shopify and other service providers may process personal information in the United States or other countries outside the United Kingdom.
Where applicable law requires safeguards for an international transfer of personal information, the transfer will be handled using an applicable lawful transfer mechanism or other appropriate safeguard available through the relevant service arrangement.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
This may include periods necessary to process orders, provide customer support, maintain business and transaction records, prevent fraud, resolve disputes, respond to legal claims, and comply with applicable legal, tax, accounting, and regulatory obligations.
The appropriate retention period may vary depending on the type of information, the purpose for which it is used, applicable legal requirements, the existence of a dispute or claim, and relevant fraud-prevention or security needs.
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable legal and operational requirements.
Data Security
We use Shopify and other service providers and take reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No method of electronic transmission or storage can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their own account credentials, devices, and authentication information.
Your Privacy Rights
Depending on where you live and the applicable law, you may have rights concerning your personal information.
These may include the right to:
- Request access to personal information held about you.
- Request correction of inaccurate or incomplete personal information.
- Request deletion of personal information in applicable circumstances.
- Request restriction of certain processing.
- Request portability of certain personal information where applicable.
- Withdraw consent where processing is based on consent.
- Object to certain processing where applicable.
- Opt out of certain marketing or advertising-related processing where applicable law provides such a right.
These rights may be subject to applicable legal conditions, limitations, and exceptions.
To submit a privacy request, please contact us at hello@sontsion.com. We may request reasonable information to verify your identity and protect personal information from unauthorized access or disclosure.
Marketing Opt-Out
You may unsubscribe from applicable marketing emails at any time using the unsubscribe option included in the message or by contacting us at hello@sontsion.com.
Privacy Rights for Customers in the United States
Customers in certain U.S. states may have additional privacy rights under applicable state law.
Depending on the law that applies, these rights may include access, correction, deletion, or certain choices regarding the use or disclosure of personal information.
Where applicable, you may submit a privacy request by contacting us at hello@sontsion.com or by using any applicable privacy choice made available through our website.
We will process eligible privacy requests in accordance with applicable law.
Automated Processing and Fraud Prevention
Shopify, payment providers, and fraud-prevention providers may use automated tools when reviewing transactions, payment activity, identity information, or security risks in accordance with their applicable policies.
Where applicable law provides additional rights or safeguards concerning solely automated decisions that produce legal or similarly significant effects, those requirements will be respected.
Children's Privacy
Our online store is intended for a general adult retail audience and is not directed to children.
We do not knowingly collect or use children's personal information in a manner prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances that may not comply with applicable law, please contact us at hello@sontsion.com so that we can review the matter.
Privacy Complaints
If you have a concern about how we handle your personal information, please contact us at hello@sontsion.com so that we can review the issue.
Where United Kingdom data protection law applies, you may also have the right to make a complaint to the Information Commissioner's Office (ICO), the United Kingdom's data protection supervisory authority.
Customers in other jurisdictions may have the right to contact the applicable privacy or data protection authority in their location.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our operations, services, technology, legal requirements, or privacy practices.
The Last Updated date at the top of this page identifies the current version.
Contact Information
For privacy questions, requests, or complaints, please contact us using the information below.
Store Name
Sontsion
Website
https://www.sontsion.com/
Email
hello@sontsion.com
Phone
+44 7116 716989
Business Address
20 Panama Rd, Burton-on-Trent, DE13 0SQ, United Kingdom
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed