Payment Terms
Last Updated: August 30, 2026
This Payment Policy explains the payment methods and payment processing practices that apply to purchases made through https://www.sontsion.com/.
Please review the payment details and final order total shown at checkout before completing your purchase.
Accepted Payment Methods
Sontsion currently supports the following payment methods where available and eligible at checkout:
- Visa
- Mastercard
- American Express
- Diners Club
- Discover
- Maestro
- UnionPay
- Shop Pay
- Shop Pay Installments, where eligible
- Apple Pay, where supported
- Google Pay, where supported
- Bancontact, where available
- Klarna, where available and eligible
Available payment methods may vary depending on the customer's location, currency, device, order eligibility, and the requirements of the applicable payment provider. The payment options displayed at checkout are the methods available for that transaction.
Currency and Order Total
Product prices and the applicable transaction currency are displayed on our website and during checkout according to the customer's available market and checkout settings.
Before submitting an order, customers can review the applicable product prices, discounts, shipping charges, taxes, and other amounts presented through checkout.
If the checkout currency differs from the currency of your bank account or payment card, your bank, card issuer, card network, or payment provider may apply its own exchange rate or currency-conversion fee. Any such fee charged directly by a financial institution or payment provider is outside Sontsion's control.
Payment Processing
Payments are processed through Shopify and the applicable third-party payment providers made available at checkout.
Sontsion does not directly store complete payment card numbers submitted through the checkout process.
Orders are normally processed after successful payment authorization and applicable order verification.
Payment Authorization and Verification
A payment may be subject to authorization, fraud-prevention, identity, billing, or other verification performed by Shopify, a bank, card issuer, digital wallet, or other applicable payment provider.
Depending on the payment method, customers may be asked to complete an additional authentication step, such as 3-D Secure, an app approval, a one-time verification code, or biometric confirmation.
If a payment is declined or cannot be completed, please verify the billing and payment information entered at checkout, try another payment method shown as available, or contact your bank or payment provider for additional information.
Sontsion cannot override a payment provider's decision to approve, decline, or require additional verification for a transaction.
Installment and Buy-Now-Pay-Later Options
Shop Pay Installments and Klarna may only be available for eligible customers, locations, currencies, devices, orders, or transactions.
If an installment or buy-now-pay-later option is available, the applicable provider will display the relevant payment schedule, eligibility requirements, terms, and other required information before the transaction is completed.
Eligibility for a third-party installment or financing service is determined by the applicable provider.
Local and Conditional Payment Methods
Some payment methods, including Bancontact and other location-specific options, may only be available to customers in supported countries, currencies, or checkout environments.
The payment methods shown during checkout are based on the customer's applicable market and transaction eligibility.
Taxes, Duties, and Other Charges
Applicable taxes and other charges collected through our checkout will be displayed before the order is completed where supported by the applicable checkout configuration.
For international orders, destination taxes, customs duties, import charges, brokerage fees, or other government or carrier charges may apply depending on the destination, product, product origin, and applicable import rules.
Where such amounts are collected through our checkout, they will be included in the order information presented before payment. Charges that are not collected through Sontsion may be assessed separately by the applicable customs authority, carrier, or other responsible party.
Refunds
Approved refunds are normally issued to the original payment method used for the purchase.
After an eligible refund has been approved, Sontsion normally issues the refund within 1–3 business days.
After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.
Sontsion does not control the processing time required by a bank or payment provider after the refund has been submitted.
For return eligibility and refund procedures, please review our Return & Refund Policy.
Incorrect or Unrecognized Charges
If you believe a charge is incorrect, duplicated, or unrecognized, please contact us promptly with your order number, transaction date, and a description of the issue.
For your security, please do not send a complete card number, card security code, online banking password, or authentication code by email.
Payment Contact Information
For questions about payments, refunds, or payment-related order issues, please contact us using the information below.
Store Name
Sontsion
Website
https://www.sontsion.com/
Email
hello@sontsion.com
Phone
+44 7116 716989
Business Address
20 Panama Rd, Burton-on-Trent, DE13 0SQ, United Kingdom
Customer Support Hours
Monday – Saturday: 9:00 AM – 5:00 PM ET
Sunday: Closed